Beverage Delivery Service Achieves 120% Increase in New Customer Acquisition in Two Months

Outcomes

Objective

A leading beverage delivery service was looking to grow their affiliate program’s new customer acquisition in tandem with peak Q4 seasonality around the holidays. Having achieved success with Perform^[cb] in the past, the Agency team knew it would be crucial to identify top publishers that would drive incremental new customer volume for the marketer.

Approach

To prepare for peak seasonality in a highly saturated market, Perform^[cb] tested new partnership opportunities in an effort to increase customer acquisition and differentiate the beverage delivery marketer from its competitors. Perform^[cb] focused on three types of affiliate partners throughout the buyer’s funnel to produce high conversion rates.

The Agency team onboarded Figg, which allowed customers to link their bank accounts to the marketer and earn cashback. Being that the beverage delivery space is such a competitive market, bidding on the marketer’s trademark terms was becoming increasingly expensive. To combat this, Perform^[cb] recruited a TM+ bidding partner to bid on the marketer’s terms in exchange for content inclusions within their app. With content partnerships historically driving strong conversion volume and revenue for the marketer, the Agency team also strategically collaborated with existing content publishers.

Results

By recruiting and onboarding proven affiliate partners throughout the buyer’s funnel, the beverage delivery marketer acquired 120% more new customers in just two months during peak seasonality. The marketer calculates incrementality in a unique way, meaning that a pre-assigned incremental value is designated depending on the channel the customer converts through. For example, deal sites use 15% incrementality. Taking this into account, they was able to secure 73% growth in new incremental customers. The marketer’s customer acquisition goals were exceeded by 120% over the previous two months. By onboarding Figg, they were able to boost its new customer acquisition by 30% in just one month. Additionally, the TM+ bidding partner contributed to 20% of the new customer acquisition, while also securing their trademarked search terms. By providing trusted content publishers with the necessary assets prior to peak seasonality, Perform^[cb] secured 143 content inclusions – a 22% increase year over year. Proactive promotional planning and strategic partnerships enabled the beverage delivery marketer to achieve a 105% increase in total channel revenue in just two months.

Want results like these for your brand? Reach out to Perform^[cb]’s team of affiliate management experts to scale your traffic and exceed your marketing goals today.